About us
FAQ
Most common issues
Pricing
1. Is FileSnack free or do I have to pay for it?
FileSnack is free for all SnackTools users. The free account bandwidth is limited to a 10GB/day while the VIP account bandwidth is 250GB/day.
You can get a VIP membership here .
You can get a VIP membership here .
2. What happens when my VIP membership subscription expires?
The VIP membership is automatically renewed. However, if you choose to cancel your subscription or if your payment processor refuses the payment, your subscription will expire. In that case, you won’t be able to upload any other files. After 30 days we delete files from your account until it’s downgraded to the free plan (2.5GB storage).
Troubleshooting
1. I cannot find my files, even though I’m logged in and I go to "My Files". Where are they?
This article will answer your question.
http://www.snacktools.com/blog/snacktools-accounts-and-login-problems/
http://www.snacktools.com/blog/snacktools-accounts-and-login-problems/
2. Why do I get an “Error” message when I try to upload files using Internet Explorer?
To make sure you have the best experience using FileSnack, we recommend using the last browsers versions.
Uploading
1. What is the upload limit?
The limit is 100MB/file for the free account and 2GB/file for the VIP account. You get 2.5GB space on the free account and 25GB if you have a VIP account.
2. Is there any bandwidth limit for my account?
The free account bandwidth is limited to a 10GB/day while the VIP account bandwidth is 250GB/day.
3. How can I upload files to FileSnack?
There are two ways to upload files to Filesnack. The first one is to use the "Upload" button and select multiple files by pressing the "Shift" and/or "Ctrl" ("Command" on Mac) keys on your keyboard (multiple files upload is available for VIP accounts only).
The second method is to drag&drop files from your computer anywhere onto the FileSnack page.
The second method is to drag&drop files from your computer anywhere onto the FileSnack page.
4. What happens when I delete a file?
Whenever you delete a file, it is moved to the "Trash" folder. Files from the "Trash" folder are still on your FileSnack account. If you delete the file(s) from "Trash", we remove them from our server forever. This operation cannot be undone.
Sharing
1. Can I share files with non-FileSnack users?
Yes, you can share files with anyone, even with non-FileSnack users, by activating the sharing options and sending them the link to your file or folder. The link can be accessed by anyone, even without a FileSnack account.
2. How do I share a file or folder?
The quickest method to share a file is to drag&drop it onto FileSnack homepage. The file will be automatically uploaded to your account and you will be provided with the sharing options right there on the home page.
Another option to share a file or folder from FileSnack is to sign in to your account and go to "My files". Then, just click on the file or folder you want to share and activate the sharing options on the right panel. Once you do that, you will be able to set the privacy (public or private) for the file you want to share. Also, the ShareSnack link will become available. You can copy that link and send it by e-mail, IM, or you can share it with your friends on Twitter and Facebook.
Please keep in mind that once you shared a file, the file is public and can be accessed by anyone who has that link, so please be careful about who you share your files with.
You can unshare a file or folder anytime. To learn how, please read the next FAQ.
Another option to share a file or folder from FileSnack is to sign in to your account and go to "My files". Then, just click on the file or folder you want to share and activate the sharing options on the right panel. Once you do that, you will be able to set the privacy (public or private) for the file you want to share. Also, the ShareSnack link will become available. You can copy that link and send it by e-mail, IM, or you can share it with your friends on Twitter and Facebook.
Please keep in mind that once you shared a file, the file is public and can be accessed by anyone who has that link, so please be careful about who you share your files with.
You can unshare a file or folder anytime. To learn how, please read the next FAQ.
3. I shared a file but I want to deactivate the sharing link without deleting the file. How do I do that?
When you log in to your FileSnack account, you can see all your shared files marked with this icon: 
Locate the file and turn off the sharing options. Once you do that, the sharing link will become inactive.
Locate the file and turn off the sharing options. Once you do that, the sharing link will become inactive.
Other
1. I’m interested in an affiliation or referral program. How can I contact you?
For partnerships, affiliation or private issues regarding your accounts, contact us via email at the following address: contact@snacktools.com.
2. Is it safe to keep my files on FileSnack?
All files are kept securely on Amazon's Simple Storage Service (S3) in multiple data centers. Amazon S3 is designed to provide 99.99% durability and 99.99% availability of objects over a given year.
You can find more information about Amazon S3 or learn about Amazon S3’s security measures on the Amazon website
You can find more information about Amazon S3 or learn about Amazon S3’s security measures on the Amazon website